The impact of the COVID-19 pandemic on NHS services across the country has created a delay in patients receiving their treatment. This is an issue faced by NHS providers across the UK and will continue while services start to recover.
Staff are back from their redeployment supporting the vaccination programme have and we are working hard to catch up. All referrals will be clinically triaged (assessed/managed if urgent/emergency); passed through to colleagues in hospital if this is the appropriate clinical pathway; or added to our routine wait list. However, unfortunately given the size of the current backlogs across all providers, it is anticipated that you may exceed your 18 week wait (Referral to Treatment time).
We understand this frustration but please be kind and respect our team; we are doing our best to help you as soon as possible.
You can now self-refer quickly and easily using our online self-referral portal if you are registered with a GP in Cambridgeshire or Peterborough. If you're unsure whether your GP is in our catchment area, please click here to check [opens in new window]. By saving your details automatically, the online portal is more efficient and will allow you to track the status of your referral once it’s been submitted. In the meantime, you may like to explore the advice and leaflets section of our website as many problems improve with suitable advice and exercise.
Thank you for your patience and understanding throughout this period.
If you can't access the portal, please complete this self-referral form
What is self-referral?
Self-referral allows you to refer yourself to our physiotherapy services without seeing a GP first.
What can I self-refer for?
We are able to assess and manage many musculoskeletal conditions involving the muscles, nerves or joints. We are also able to assess many pelvic health conditions. We are able to accept referrals for anyone aged 16 and over who is registered with a GP in Cambridgeshire or Peterborough. If you're unsure whether your GP is in our catchment area, please click here to check [opens in new window].
For any other problems, please contact your GP. If we receive your self-referral and it is not appropriate for our service, we will let you know.
How do I self-refer?
Please use our new online self-referral portal and provide as much information as possible, as well as details of any other medical conditions that may affect you (even if you think they don’t relate to the problem you are referring for).
Please let us know about any additional needs you may have in order to access our service, including interpreting needs.
Please note: the Physio Advice Line number is no longer available as the route into our service has changed as outlined above.
If you need support self-referring for physiotherapy, please call 0300 555 0123 and our administrators will be able to give you a paper form.
When should I self-refer?
If your GP or a healthcare professional has suggested you refer yourself to us, please use our new online self-referral portal.
If you have a new injury or problem, it is worthwhile exploring our advice and leaflets section. Many problems improve with suitable advice and exercise.
However, if your condition is worsening or if you are in significant pain or feel you need urgent treatment, please contact your GP, NHS 111, or A&E as appropriate.
What happens after I self-refer?
You will receive email notification once your referral has been processed and an SMS text message once the status of your referral has been updated.
A member of our physiotherapy team will assess your referral to identify the most appropriate person to see you, and you will then be added to a waiting list for an appointment.
When you reach the top of the waiting list you will be contacted by telephone or SMS text message to make an appointment. Waiting times can vary depending on demand.
What do I do if I haven’t heard from you?
If you haven’t had any correspondence from us 10 working days after your referral or if your symptoms are getting worse, please call us on 0300 555 0123.