Since the Coronavirus outbreak and in line with national guidance, we have been adapting our services. All of our referral routes are now open again.
You can self refer using Physio Advice Line - 0300 555 0210 - Monday to Friday between 08:15 – 16:30.
If you answer yes to any of the following, you are unable to use Physio Advice Line but you can still self refer by completing a self referral form and returning it to us.
- Requires someone else to be at the appointment to support the conversation
- Has communication difficulties i.e. hearing impairment, difficulty understanding English etc.
- Suffers with pain in more than two body areas (unrelated)
We have successfully offered telephone consultations for nearly 20 years and have trained more of our staff to be able to undertake this method of assessment. We have also developed the ability to do consultation via video-link and this may be offered where appropriate.
Who will I speak to?
A member of our team will take your details and book an appointment with a member of our physiotherapy team. We aim to make this appointment within one week.
How and when can I contact the service?
The service can be contacted on 0300 555 0210 (local call charges apply).
Physio Advice Line is be open Monday to Friday - 08:15 – 16:30.
How long will the phone call take?
The length of telephone calls vary, but please allow 45 minutes if this is your first time calling us.
What will happen when I phone?
You will be asked a number of questions about your problem and how it is affecting your daily life, your current medication and any other relevant information to aid us in making a diagnosis. We can then determine the most appropriate way to manage your problem.
This may include one or more of the following:
1. Advice only
2. Advice and appropriate exercises may be sent to you in the post or asked to download.
3. An appointment may be arranged for you
NB: If you have been given advice and are not getting better or you have concerns, please do not hesitate to contact Physio Advice Line again.
What can I do if I can’t get through?
The telephone line can get very busy; although this is variable depending on the day and time you call. Mondays and Tuesdays are our busiest days. We do experience high call volumes on this line, so if the line is engaged or you are in a call queue, please try calling again. Alternatively to try at another time.
There are lots of leaflets and videos available to support our patients to continue their exercises at home.
Our teams continue to respond to this unprecedented situation, in line with national guidance and service delivery will be regularly reviewed to keep us all as safe as possible.